1. Booking Fee & Payment Policy

• Booking Fee & Payment Policy
  A booking fee of 25% of the total holiday package cost is applicable and is non-refundable (T&C APPLY).
  Balance payment of the tour is supossed to be paid one week before the date of arrival.
  For 4 star & 5 Star options a minimum of 50% is required to process the booking, then balance at the time of booking confirmation.
  Some Premium hotels do required full payment to guarantee the booking, our experts will discuss the same before proceeding for the same.
  However, if full payment cannot be made:
  25% must be paid on the same day of confirmation is mandatory
  The remaining balance must be paid within 15 Days of the trip or before departure.(T&C APPLY)

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2. Cancellation & Refund Policy

• If a confirmed holiday is cancelled 45 days or more prior to the check-in date, 25% of the booking amount will be forfeited.
• If cancellation is made less than 45 days before check-in, no refund will be provided. However, the amount may be carried forward toward the next holiday.
• If you are unable to travel in a particular year, you may carry forward your holiday to the next year by paying 10% of the total package cost.
• If a confirmed holiday is not utilized, it may:
  • Be cancelled as per the prevailing situation, or
  • Be postponed to a later date (subject to availability and circumstances).
• If you are unable to utilize your holiday, you may gift the holiday package to a friend or acquaintance.

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3. Membership Benefit Conditions

• Membership benefits are valid only during the agreed membership term and will automatically expire thereafter.
• Benefits are valid seven days a week, excluding Blackout Dates.
• Membership benefits cannot be combined with any other discounts or promotional offers.
• Membership is transferable to:
  • Immediate family members
  • Guests (with valid ID proof at check-in)
• The member’s presence at check-in is not mandatory.

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4. Blackout Dates

Membership benefits are not valid on:

• Christmas Eve
• Christmas Day
• New Year’s Eve
• New Year’s Day
• Valentine’s Day

If travel is requested during blackout dates, an additional 40% charge on the total package cost will apply.

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5. Modifications

Bonafide Holidays reserves the right to modify or change any terms and conditions without prior notice. However, members will be informed via call, message, or email.

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6. Complimentary Upgrade

If the selected room category is unavailable during your booking dates, we will provide a complimentary room upgrade, subject to availability.

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7. Check-in & Check-out

Early check-in and early check-out will be provided to privileged customers, subject to availability.

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8. Travel Insurance

Travel insurance is provided only for International Tour Packages through our insurance partner Asego. We ensure that your family remains insured during your international travel.

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9. Force Majeure

Bonafide Holidays shall not be responsible for service disruptions due to force majeure events, including:

• Natural calamities
• Curfews
• Strikes
• Acts of terrorism
• Any circumstances beyond the company’s control

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10. Meal Plan Policy

We offer the following meal plans in most destinations:

• EP (European Plan – Room Only)
• CP (Continental Plan – Breakfast)
• MAP (Modified American Plan – Breakfast & Dinner)
• Half Board

In certain destinations, meal plans may not be applicable. Guests are advised to confirm meal inclusions with the sales executive before booking.